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Managing my account

The account privacy page is where you, as a coach, exercise your own data rights — request a copy of your data, delete your account, or cancel a pending deletion. This page walks through each section.

Open it from the user menu, or directly at /account/privacy.

Page layout

Section titled “Page layout”

The page is split into three sections:

  1. My Exports — request and download a copy of your own data.
  2. Delete My Account — start an account erasure.
  3. Pending Erasure — only visible when an erasure is currently in its 30-day grace window.

Account privacy page with My Exports and Delete My Account sections

My Exports

Section titled “My Exports”

The My Exports section lets you request a full copy of your account data, packaged as a single downloadable file.

Requesting an export

Section titled “Requesting an export”
  1. Click Request Export.
  2. Confirm the request in the dialog.
  3. The platform begins preparing the bundle in the background.

You will receive an email and a push notification when the bundle is ready. The bundle includes your profile, journal entries, routines, bookings, chat history, and everything else the platform stores about you. For full detail on what is included, see Handling data export requests.

Downloading the export

Section titled “Downloading the export”

When the export is ready, the page shows a Download button alongside the request. Click it to fetch the bundle.

The download link is signed and short-lived. Treat it like a password — do not paste it into shared chats. If the link expires before you finish downloading, return to this page and click Download again to generate a new one.

Delete My Account

Section titled “Delete My Account”

The Delete My Account section starts the erasure flow. Erasure permanently removes your account from this workspace, with the exceptions described in Data retention and privacy.

Pre-flight blockers

Section titled “Pre-flight blockers”

Before the Delete My Account button enables, two checks run on your account. If either is unresolved, the button stays disabled and the page tells you what to fix.

”You are the only administrator”

Section titled “”You are the only administrator””

If you are the only Admin in the workspace, you cannot delete your account — doing so would leave the workspace without an administrator.

To resolve this:

  1. Open User Management (only visible if you also have admin access).
  2. Promote another user to the Admin role.
  3. Return to /account/privacy and refresh the page. The blocker should clear.

If you are a coach without admin rights and you see this blocker, ask the workspace administrator to assign Admin to another user before you proceed.

”You have future bookings”

Section titled “”You have future bookings””

If you have coaching sessions booked in the future, the platform will not let you delete your account — clients have already paid for those sessions and you have an obligation to either deliver them or cancel them.

To resolve this:

  1. Open Practice → Bookings.
  2. Cancel each future booking, providing a cancellation reason. Each client receives a notification.
  3. Return to /account/privacy. The blocker clears once no future bookings remain.

For more on cancelling bookings, see My Practice — Bookings.

Confirming the erasure

Section titled “Confirming the erasure”

When both blockers are clear, click Delete My Account. A confirmation dialog asks you to:

  1. Provide a reason for the deletion (free text — used in the audit record).
  2. Type DELETE to confirm. The Schedule deletion button stays disabled until you type it exactly.
  3. Click Schedule deletion.

After confirming, the request enters the 30-day grace window.

Pending Erasure (the countdown card)

Section titled “Pending Erasure (the countdown card)”

Once your erasure request is in its grace window, a Pending Erasure card appears at the top of the page. It shows:

  • The date your account will be deleted.
  • A live countdown (“23 days remaining”).
  • A Cancel Erasure button.

Pending erasure countdown card with cancel button

You will also receive two reminder emails during the window:

  • A 7-day-before reminder.
  • A 1-day-before reminder.

Cancelling before the deadline

Section titled “Cancelling before the deadline”

Click Cancel Erasure any time during the 30 days. The request moves to Cancelled and your account is fully restored. There is no consequence to cancelling — the platform did not delete anything yet.

After the 30 days have passed, cancellation is no longer available and the platform begins the actual deletion.

What is kept after deletion

Section titled “What is kept after deletion”

Even after the platform completes your erasure, a small amount of information remains for legal reasons. This is the same set described in Data retention and privacy, and includes:

  • Booking records and invoice data, kept for the legal retention period (default 7 years under EU tax law). The free-text notes you wrote on bookings are scrubbed.
  • Signed user documents (consent forms, terms acceptance).
  • Your Stripe Connect account ID, if you had bookings — silently retained so historic payouts remain reconcilable. Stripe’s own records remain at Stripe.
  • A one-way hashed identifier in the audit log. There is no way to reconstruct your email or account ID from it.

Everything else — journal entries, routines, profile photo, push notification subscriptions, articles and chats you authored (anonymised) — is removed from the workspace.

Section titled “Related topics”