Tenant Setup

Setting up a new Afterglow tenant involves choosing a platform mode, enabling features, applying your branding, and inviting your team.

Prerequisites

Before you begin, make sure you have:

• A SystemAdmin or Admin account with access to the Backoffice.
• Your brand assets ready (logo, colors, fonts, and banner images).

Note

Some steps in this guide (choosing a platform mode and enabling features) require SystemAdmin access. If you do not have this role, ask your system administrator to complete those steps first. See User Roles for details on each role.

Step 1 — Choose your platform mode

The platform mode determines the overall shape of your Afterglow environment. There are two options:

• Platform Mode — Full content management with all features, including articles, translations, billing, and community tools. Choose this if your organization delivers structured learning programs alongside coaching.
• Coach Mode — A streamlined experience focused on client coaching. Navigation is simplified to show only coaching-related pages. Choose this if your primary use case is one-on-one or group coaching.

To set the mode, open the Mode Management page in the Backoffice sidebar (visible to SystemAdmins only). Select the mode that fits your use case and confirm the change. The navigation updates immediately for all Backoffice users.

Tip

You can switch between modes at any time. The switch only affects which navigation items are visible — it does not delete any data.

Step 2 — Enable features

The Feature Management page lets you turn individual features on or off for your tenant. Each feature controls whether the corresponding section appears in the Backoffice navigation and the mobile app.

The available features are:

Feature	What it does
Routines	Task templates and substance tracking for daily routines.
Brand Center	Visual branding tools (colors, fonts, banners, videos).
Chat	One-on-one and circle-based messaging.
Articles	Standalone content pieces like blog posts or knowledge base entries.
Circles	Group spaces for community interaction.
Coaches	Coach profiles, bookings, and client management.
Premium Coach Services	Paid coaching sessions and premium service offerings.

To enable or disable a feature, go to Feature Management in the Backoffice sidebar (SystemAdmin only) and toggle the switch next to each feature. Changes take effect immediately.

Caution

Disabling a feature hides it from navigation but does not delete any existing data. You can re-enable it later and all previous content will still be there.

Step 3 — Set up branding

The Brand Center lets you customize the look and feel of your Afterglow app. It is organized into four tabs:

• Colors — Customize 19 color values including text colors, button colors, background colors, gradients, and accent colors. A live phone preview on the right shows your changes in real time.
• Typography — Choose font families for headings (H1 through H5), paragraphs, sub-paragraphs, and tiny text.
• Banners — Set banner images for the Home, Content, Journal, and Community sections of the app.
• Videos — Add tenant-specific videos that appear in the app.

After making changes, click Save to store your edits. When you are ready for users to see the changes, click Publish to push the updated styling live.

Note

The Brand Center requires the Brand Center feature to be enabled (see Step 2). If you do not see it in the sidebar, ask a SystemAdmin to enable it.

For a full walkthrough of each tab, see Brand Center.

Step 4 — Configure translations

Afterglow supports text customization so you can tailor the language used throughout the app to match your brand voice. The Translations section in the Backoffice lets you override default text strings and manage translation styling.

For full details, see Translations.

Step 5 — Invite administrators

Once your tenant is configured, invite team members to help manage it. Open the Admin Management page and fill in the invitation form:

1. Enter the person’s email address and name.
2. Optionally set a password — if you leave this empty, the person receives a password reset email.
3. Select a role:
   • Admin — Full tenant management including content, users, coaches, and admin accounts. Can also access the Coach Portal.
   • Super user — Content and user management including media, translations, and system alerts.
   • User — Basic access to reports and their own profile.
   • Coach — Coach Portal access for managing clients, coaching data, and bookings.
4. Click Invite admin to send the invitation.

For more on what each role can do, see Roles and Permissions.

Step 6 — Set up billing

If your tenant uses paid features or subscriptions, configure billing details in the Billing section. This is where you manage invoices and payment settings.

For full details, see Billing.

Next steps

Your tenant is now set up and ready for content. Depending on your role, continue with one of these guides:

• First Steps: Admin — Learn how to create your first content modules and manage users.
• First Steps: Coach — Set up your coaching practice and start working with clients.